What if I’m late for my scheduled visit?

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You can log into your visit late, but it’s important to remember that your visit starts at the scheduled time, not when you log in. If you log in 10 minutes late, you will miss 10 minutes of your visit.

How do I check the status of my suggested visit?

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  1. Log in to your GettingOut account.
  2. Click on the “Calendar” tab.
  3. If the visit has not been accepted by the inmate, it will read “Invited.”
  4. If the inmate has approved the visit, it will read “Confirmed.”

How do I start a remote visitation?

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To start a remote visit:

  1. Log into Gettingout account 5 minutes prior to start time
  2. You should see a green start button under Quick Links (left side of profile)
  3. Click start button
  4. Click “allow” when the adobe flashplayer pop-up screen appears. You will see yourself on the screen.
  5. Wait for inmate to connect

Tip:

  • If Green start button does not appear, log out and log back in.
  • Ensure you are logging in at most 5 minutes prior to visit start time.
  • Ensure your visit is confirmed by checking the “Calendar” tab.

See Also:
How do I set up my computer for at-home visits?
How do I invite an inmate to a video visit?

How do I invite an inmate to a video visit?

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  1. Schedule a suggested visit.
  2. If the inmate approves you can visit and also be added as a contact.
  3. Also, the inmate can send you a request if they have your email address. You’ll be sent a message to your GettingOut account asking if you want to accept the invitation.

See Also:
How do I set up my computer for at-home visits?
How do I start a remote visitation?

How do I set up my computer for at-home visits?

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You will need the following:

  • A computer.
  • A webcam and microphone, or a computer with these components built in (most laptops have these built in).
  • Latest version of Chrome. Using other browsers may not load the page appropriately in order to begin your visitation.
  • A high-speed Internet connection is recommended.

Tips:

  • When using a Wi-Fi connection, you may experience a lag or delay depending on the traffic of your connection. Internet connectivity issues are not subject to credit.
  • For the best visit experience, you should use headphones, but they‘re not required.
  • We cannot guarantee that your visit will be issue free as internet connection, camera, and microphone problems could exist that our test cannot identify.

See Also:
How do I invite an inmate to a video visit?
How do I start a remote visitation?