Help Center
Quick Links
- How do I create an account for Video Visits, Messages, and Photos?
- How do I unblock a Contact that I blocked by mistake?
- Do I need a credit card to create an account?
- How do I delete my account?
- How will an inmate know that they have funds available?
- How do I find out how much money is on an Inmate’s Account?
- How do I find out how much money is on my Friends & Family Account?
- What accounts can I transfer from/to?
- Do I have to sign a contract with you to use your services?
- Do you offer monthly plans to allow the inmate to make unlimited calls?
- How do I set up an account and what are my deposit options?
- How do I create an account for Video Visits, Messages, and Photos?
- What types of Photos are allowed? (Photo Policy)
- How do I share photos with my loved one who has access to a Synergy Tablet?
- How do I send messages to my loved one who has access to a Synergy Tablet?
- How do I rotate a photo?
- How do I know if my inmate is receiving my messages?
- Where do I find the message an inmate says they sent me?
- How do I upload a photo?
- How to Send a Message
- How do I create an account for Video Visits, Messages, and Photos?
- My inmate has access to a tablet, how do I schedule a visit?
- How do I know the inmate has received my request to visit?
- What’s the difference between suggesting and confirming a visit time?
- How do I find out how many free visits my inmate has?
- Why is my calendar showing the wrong time for my visit?
- It’s been several minutes and the inmate hasn’t appeared on the screen. Why?
- Can I use an iPhone, Android or other smart phone for remote visits?
- When booking a visit, does the time of the visit match the inmates timezone or mine?
- How do I cancel a visit?
- What if I’m late for my scheduled visit?
- How do I check the status of my suggested visit?
- How do I start a remote visitation?
- How do I invite an inmate to a video visit?
- How do I set up my computer for at-home visits?
- How do I deposit using Moneygram?
- How do I add money to my account?
- How will an inmate know that they have funds available?
- Can I deposit money that the inmate can use to call any authorized contact?
- Can I deposit money that the inmate can use to only call me?
- What happens if I never call in to get a refund of my balance?
- I still have funds on my Friends & Family Account, and my inmate is back in jail. Can I re-use the funds?
- How long until I receive my refund?
- Will my refund be issued in cash or to my credit card?
- How do I transfer funds to a new phone number?
- Can I get a refund for my Friends & Family Account funds?
- What happens to my funds if my inmate is moved from one facility to another?
- Can funds be transferred from a released Inmate’s Account (this allows the inmate to call out to any phone number) to another active account?
- Will you charge my account without my authorization?
- When will my Trust & Commissary deposit be available to use?
- When will my Friends & Family deposit be available to use?
- How to deposit funds
- What payment methods do you accept?
- I just made a deposit. When will the inmate contact me?
- How do I set up an account and what are my deposit options?
- How do I prevent an inmate from calling me?
- How do I leave a voicemail for an inmate?
- What is the cheapest way to accept phone calls from an inmate in a facility that uses Synergy phone services?
- Can I deposit money that the inmate can use to call any authorized contact?
- Can I deposit money that the inmate can use to only call me?
- Do the free voicemails given for purchasing prepaid phone time expire?
- Introduction to Synergy Phones
- Do you offer monthly plans to allow the inmate to make unlimited calls?